At ERGOSPACE, we strive to ensure every customer is satisfied with their purchase. If you are not fully happy with your order, you may request a return under the following conditions:

Eligibility for Returns

Returns are accepted within 7 days of receiving the product.
Products are eligible for return only if the delivery packaging has not been opened, or if the item arrived damaged, defective, or incorrect.
All returned items must be unused, untampered, and remain in their original sealed packaging.

Return Process

Notify our support team within 7 days, providing your order details and reason for return.
Return the item in its original box and packaging.
Once approved, we will either:

Send a replacement, or
Issue a refund, depending on your preference and product availability.

Right to Refuse

ERGOSPACE reserves the right to refuse any return if the product has been:

Used
Opened
Altered
Damaged due to mishandling by the customer

Shipping Fees

Shipping and handling charges are non-refundable.
Customers must return the product using a registered courier service for tracking and safety.

Refund Policy

Refunds, once approved, will be issued only through the original mode of payment.
Processing time is typically 10 to 45 days, depending on your bank or credit card provider’s policies.

No Refund / No Cancellation Policy

Customized or made-to-order products are not eligible for cancellation or refund.
Items clearly marked with a “No Refund / No Cancellation” policy at the time of purchase follow a strict non-returnable and non-refundable guideline.
This ensures clarity, avoids misunderstandings, and maintains production accuracy.